Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

If you do not find the answer to your question below, please contact the Web Administrator by email at .

Why am I unable to view the eLearning videos?

The eLearning videos available on the DTSC website are either embedded from Vimeo or YouTube or have been created from recordings (via Echo 360) of the actual events and hosted on one of the University servers associated with the DTSC who held the event.

All the videos embedded on the DTSC website or linked from external sources are able to be viewed in any current web browser, eg. Internet Explorer, Chrome, Safari, Firefox etc.

Some Users may experience difficulties in viewing some videos if they connect to the Internet via server based technology used by their Organisation (such as Citrix) or if the firewall is set to block video content.

If you are unable to view any of the videos, please check with your local IT Support service before contacting DTSC to report a fault.


Reattempting Quiz in Advancing Practice in Dementia Care

Answers can’t be changed in the Assessment.

It must be finalised by clicking the ‘Submit all and finish’ button at the bottom of page and a new Assessment commenced (multiple attempts are permitted).

Playing Echo 360 presentations on a mobile device

A significant number of the eLearning Lectures are created with Echo 360 which requires Adobe Flash Player.

Some mobile devices (Tablets and Smartphones) may be unable to play Flash movies.

  • Some iPads and iPhones will play the presentations with the Safari browser, but not all.
    • Check the ‘App Store’ for other options
  • Android devices can play Echo 360 presentations – with some modifications (NB: entirely at the User’s own risk)
    • Adobe Flash Player can be installed from the Adobe website – see instructions
    • Depending on your version of Andriod – you may need to install a browser that supports the Flash plugin (eg Firefox) from the ‘Play Store’

What costs are involved with DTSC eLearning and Events?

The Dementia Training Study Centres (DTSC) are funded by the Australian Government.

There is no cost associated with the eLearning Modules and eLearning Lectures provided by DTSC.

The events advertised on this website are free to attend, unless clearly stated otherwise.

How do I get in touch with a DTSC?

To get in touch with a specific DTSC, please refer to the Contact Us page under the main ‘About Us’ menu, or select the relevant DTSC from the ‘State Centres’ menu at the bottom of each page.

For issues related to this website or eLearning, please email our Web Administrator at .

How can I log in for eLearning?

To log in to the website you will firstly need to create an account ( by completing the registration process.

  • Select ‘Create New Account’ at the top right hand side of the screen.
  • Complete all the mandatory fields (marked with red *)
  • Reply to the automatically generated  email to confirm your registration.

NB: Please check your ‘Junk’ or ‘Spam’ email in case the email has been filtered by your Internet Provider or email client.

If you do not receive the confirmation email, please contact us at


What is the Enrolment Key for eLearning Modules?

For the eLearning Modules where an enrolment key is required, it is given either on the introduction page or  immediately above the area where Users are asked to insert the key.

  • For the ‘Evidence Based Assessment Tools for BPSD’ module the enrolment key is ‘BPSD’

Enrolment keys are not required for other eLearning Modules.