In 2012 Brightwater Care Group in partnership with Juniper – a Uniting Church Community, engaged Fortis Consulting to design and develop a program for fostering cultural competence and engagement across its culturally diverse workforce.
Funded by a Social Innovation Grant, the Culture, Communication and Relationships at Work (CCRW) program was piloted in late 2012. It aims to strengthen the skills of care and support workers and their supervisors across these facilities, and more broadly across the Australian aged and disability care sectors.
Using an underpinning emotional intelligence approach, the CCRW program improves relationship building skills to reduce the communication barriers posed by cultural and language differences
Below is a link to the freely available resources developed through the Social Innovation Grant.
Culture, Communication and Relationships at Work – Brightwater and Juniper
